This was a tough one. Airdropped into a political hot potato. NHS Choices was a ncie but half-baked idea: allow patients the choice of where they had their treatment.

Reality: making complex hospital/staff/facility metrics intelligible/usable to patients with sometimes serious and life impacting conditions.

Subtext: caught in the crossfire between the Dept of Health (non profit) and Capita (plc with shareholders). How does a plc turn a profit in a non profit context? By never getting the job done or doing it properly.

This was anathema to a UX perfectionist.
A long shot that didn’t last long.